OM:Common Errors in Order Booking

This document highlights the common errors or issues which occurs when we create Orders in Order Management. This document will be frequently updated as and when i will come across new errors. If you would like to contribute in this list then anyone is most welcome.

Sno	Issue Type	Issue	Solution
1	Entering Order	Item not coming in Order	1) Check whether the item is CUSTOMER_ORDERED or not in Inventory screen.
2	Entering Order	The Item Specified is invalid or does not exist in the warehouse you specified. Please enter a valid Item-Warehouse Combination	1) check whether the item is present in the warehouse. To see the warehouse navigate to Others tab and see. Now navigate to Inv screen and validate the organization assignment for this item
3	Booking Order	Order is not eligible for booking. Check workflow status for this order.	Check the transaction type and see whether the Item is valid for that transaction or not
4	Booking Order	Payment Term is required on a booked order.	Enter the Payment team at Header and Line level Order->Other tab
5	Booking Order	Line Order is struck to Book Status	1) Check the availability of Item 2) Check whether the item is OE Transact able and Shippable on INV or not
6	Booking Order	Line directly going to Closed status instead of AWAITING SHIPMENT	1) Check whether the item is OE Transact able and Shippable on INV or not
7	Booking Order	SHIP CONFIRM TAB NOT ENABLED	1) Check whether the user is having the shipping rule or not. For that Go to OM superuser-> Shipping Grants-> Enter the user to who will be doing the shipping.
8	After ShippedConfirmed	Invoice Not moving to AR Interface tables	Open Setup/Transaction Types/Define Find your Mixed Transaction type Look at the Finance tab and check that you have populated an invoice source and Receivables Transaction Type.Make a note of these and then open AR Go to Setup/Transactions/Transaction Types and find using Receivables Transaction type from above Check that Open Receivables is checked and Post to GL too. Also check there is a Credit Memo Type populated.Now go to Setup/Transactions/Sources and call up the invoice source you noted from above Check that the type is Imported and Auto Invoice Options tab fields are populated.If there is anything missing from above setup, this may be why you are not getting an invoice.
9	While creating Invoice	You must supply an invoice number when your batch source indicates manual invoice numbering; otherwise you must leave invoice number blank	1) Check whether the AR transaction type is of Manual or Automatic by SETUP-> TRANSACTION->SOURCE and query for the transaction type 2) If the transaction type is manual then either change the transaction type for the AR Invoices or enter the transaction number at Control: Auto Invoice: Interface Lines.
10	Oracle Hold	You are not authorized to Release this Hold	1) This error comes when the user is trying to release a hold manually. 2) Check whether the responsibility is having Grant to release the hold OM ->Setup-> Hold-> Query for Hold Name and check the Authorized Responsibilities.

11

Oracle Import

At least one standard or model line with this line number already exists on this order. Please change the line number.

1) This error comes when the user is trying to import the order via interface. 2) Check whether the Item at Master Org is not inactive.